Job ID: BH34604
Category: Contracts Management and Outsourcing
Salesforce.com Program Implementation and Administrative Support: Assist with implementation of ServiceMax with the Field Service. Support training and administration needs for both SMAX and SF.com (field training, reports, dashboards). Support with areas that apply both to capital performance, capital sales forecasting, service forecasting, and service business quotes.
Service Business Operations: Coordinate with Service Manager and Contracts on loaner locations and availability with regular reporting when Covered customers need access to a loaner in support of a Service Agreement commitment.
Inside Sales: Generate quotes and book contract sales including pricing and terms and conditions negotiation under parameters set forth by management and legal. Process service offerings for billing and adjustments. Compile monthly performance metrics along with Service Agreement forecasts, sales plan quotas that will be new in FY17 for the sales management team.
Specific Contingent Support would include these specific daily /monthly tasks:
This support would comprise managing intake of service quote requests (service agreement and preventive maintenance) and output of service proposals for the US AF Solutions Field Team including account managers and clinical specialists, Technical Support (in-house) and Field Service Engineers.