The Challenge

A Top 25 Pharmaceutical organization planned to implement a large, enterprise technology solution with a project team located around the world.

  • The client also had a vendor with a small team committed to the project, adding an extra layer of uncertainty and risk to the project
  • The client called on Planet Pharma to staff a Project Manager who understood the complexity, uncertainty, and risks associated in collaborating with a vendor for a large-scale enterprise technology implementation
  • The Project Manager needed to hold both the project and vendor teams accountable for their responsibilities while making actionable progress on the project

The Solution

  • We worked with the client’s business leads to understand their current state, expectations/needs, and desired future state. Then, we hired the right Project Manager for this project – a Project Manager capable of leading this +$20 million project to a successful outcome.
  • The Project Manager organized a project structure that would ensure client’s internal alignment. Next, they implemented that structure to help set expectations with the vendor.
  • Additionally, the PM provided a clear and professional communication strategy along with a plan to escalate any issues with the vendor.

The Results

The Project Manager successfully managed the complexity, uncertainty, and risks pertaining to this project with these key components:

  • Develop a clear project structure
  • Enable the client to implement the business process and system requirements according the client’s controlled document procedures
  • Keep the vendor accountable for their responsibilities necessary to successfully complete the project
  • Establish a clear communication strategy and plan between the client and vendor team members. Frequent and regular interval communication was essential to the success of this project.

As a result, the project team received a drug development award in  recognition of their success.

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